call us now on
01924 277 026
01924 277 026
L. A. Brook Ltd
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Customer Service
| At L.A. Brook we strive to ensure that our after sales service is the very best. You can best contact us by e-mail at: salesdept@labrook.com Alternatively, you can call us on: 01924 277 026 Or fax us on: 01924 262 074 You may find the quickest solution to your query or problem can be found by checking our list of frequently asked questions: |
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| Where can I buy Neville products? | |||||||||||
| What times are you open for business? | |||||||||||
| How do I open a credit Account Facility? | |||||||||||
| Is it safe to enter in my credit card details? | |||||||||||
| What day is delivery due? | |||||||||||
| Can I get delivery tomorrow? | |||||||||||
| I may not be available when you try to deliver | |||||||||||
| Who delivers my order? | |||||||||||
| What are your Carriage Terms? | |||||||||||
| Is it in stock? | |||||||||||
| Can I see a Representative? | |||||||||||
| Can I have a sample? | |||||||||||
| If I order more cases, do I get a better price? | |||||||||||
| Your prices do not seem competitive! | |||||||||||
| I've had the wrong goods delivered, what should I do? | |||||||||||
| I am unhappy with the goods you have sent me | |||||||||||
| The goods you have sent me are damaged | |||||||||||
| The goods do not seem to be the same as the last time I ordered them | |||||||||||
| What is your returns policy? | |||||||||||
| The goods are faulty, what should I do? | |||||||||||
| Neville sells its product ranges through an extensive network of distributors. This website offers an online ordering service to Neville UK distributors. If you are not a Neville distributor and you would like to buy the products you have seen on this website, please see our list of Neville UK Distributor websites where you can buy online, or call our Sales Office on 01924 277 026 to locate your nearest stockist. | |||||||||||
| Our Website is open 24 hours a day, 7 days a week! Office hours are 8:30am to 5:30pm Monday to Friday. | |||||||||||
| Please complete the form on our Website. Your account will normally be opened in 4-5 working days. Subject to status. Should you require goods urgently please contact our Sales Office. Please note that for Sole Traders and Limited Companies which have traded for less than six months we may not be able to offer a Credit Account Facility, we shall, however, be pleased to trade initially on a payment with order or credit/debit card basis. | |||||||||||
| Yes, our secure checkout is encrypted (using industry standard SSL technology), which is the process of converting data into "unreadable code". This means that other users cannot look at your credit card and personal details whilst you are on our secure checkout. You will know when a page is encrypted because a little padlock will be shown at the bottom of the web page. | |||||||||||
| Following receipt of your order, confirmation of delivery will be forwarded to you. All stock items are available on a 24/48hr delivery schedule. | |||||||||||
| Please contact our Sales Office who will be pleased to make arrangements. | |||||||||||
| Our standard times of delivery are between 8.30am to 5.00pm Monday to Friday. Please advise us of any special requirements of delivery when placing your order. Failed deliveries where no one is available to receive goods are subject to a further £10.00 delivery charge. | |||||||||||
| Business Post, A parcel delivery company. | |||||||||||
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| We hold large stocks of the products shown on our Website and can normally deliver from stock. For items indicated "to order only" please contact our Sales Office to confirm availability. | |||||||||||
| Please contact our Sales Office who will be pleased to make arrangements | |||||||||||
| Please contact our Sales Office, who will be pleased to discuss your requirements. | |||||||||||
| Please contact our Sales Office who will be pleased to discuss your requirements. | |||||||||||
| We always endeavour to offer our products at competitive prices. Please contact our Sales Office who will be pleased to discuss your requirements and offer you alternative products that could offer you a cost saving in use. | |||||||||||
| Please contact our Sales Office who will be pleased to make arrangements to exchange them. | |||||||||||
| Please contact our Sales Office who will be pleased to make arrangements to exchange them. | |||||||||||
| Please contact our Sales Office within 24 hrs, Notification outside this timescale cannot be credited. | |||||||||||
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The goods do not seem to be the same as the last time I ordered them |
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| Please contact our Sales Office who will be pleased to make arrangements to exchange them, or will be able to explain the reason for the change. | |||||||||||
| All returns are discretionary. A restocking charge of 15% of the goods or 15 whichever is the greater will apply to any authorised returns. | |||||||||||
| Please contact our Sales Office to make arrangements for repair/replacement. | |||||||||||